Emergency HVAC & Plumbing Services in Nassau County, NY
The Emergency Plumber Long Island Homeowners Call First
When a pipe lets go in Hicksville or the heat quits in Levittown, we dispatch technicians who are professionally trained and perform all work under our company's Master Plumbing and HVAC licenses 7 AM to 7 PM, seven days a week, with standard rates applying and no overtime charges. We are available 7 AM to 7 PM, seven days a week, with no overtime charges. If you call after 7 PM, our automated system will take your details, and we will book your service for the first available opening the next morning.
The Line Is Answered at Any Hour. The Truck Comes at 7 AM.
Our trucks carry the parts these calls usually need, so most emergencies get fixed on the visit instead of turning into a return trip. Call inside dispatch hours (7 AM to 7 PM, seven days a week) and standard rates apply with no overtime charges. We are available 7 AM to 7 PM, seven days a week, with no overtime charges. If you call after 7 PM, our automated system will take your details, and we will book your service for the first available opening the next morning.
Here is what we treat as an emergency across Nassau County and western Suffolk:
- A burst pipe, a major leak, or water coming through a ceiling
- A backed-up drain, an overflowing toilet, or a sewer odor in the house
- No heat when it is freezing outside
- An AC failure in dangerous heat
- No hot water, or a water heater leaking at the base
- A basement taking water with a sump pump that has quit
- A gas smell or a suspected gas leak, which is the one case where you should be out of the house before you call anyone
Any of these, call 516-409-8555. We will tell you what to shut off first and when a technician will be at the door.
What to Do in the First Five Minutes
Most of the damage from a plumbing emergency happens in the stretch before anyone arrives. These five steps are the ones that hold the line.
Step 1: Shut the water off at the main
The main shutoff is usually on the street side of the basement wall or near the meter. In a Levittown cape on a slab, look in the utility closet. Turn it clockwise until it stops.
Step 2: Close the valve at the fixture
If the water is coming from one toilet, one sink, or the water heater, there is a smaller valve right at it. Closing that one stops the leak and leaves the rest of the house in water.
Step 3: Cut power to the room at the breaker
If water is reaching outlets, appliances, or the furnace, shut that circuit off at the panel. Do it only if you can get to the panel without standing in water.
Step 4: Get what you can up off the floor
Boxes, rugs, and anything with a cord. Ten minutes of moving things is usually worth more than the cleanup it saves you.
Step 5: Photograph everything before you clean up
Your insurer will want to see the water where it stood, not the floor after you mopped it. Take more pictures than you think you need.
A gas smell is a different situation and none of the above applies. Leave the house right away. Do not touch a light switch, the thermostat, or your phone until you are outside. Call 911 and your gas utility from the sidewalk, then call us at 516-409-8555 once they have cleared the house.
What an Emergency Call Costs on Long Island
Plenty of homeowners sit on a leak until Monday because they are bracing for a surcharge. During standard dispatch hours (7 AM to 7 PM, seven days a week), standard rates apply with no overtime charges. Seven on a Saturday evening is billed the same way as ten on a Tuesday morning.
- Standard rates apply from 7 AM to 7 PM, seven days a week, with no overtime charges
- Standard rates apply from 7 AM to 7 PM, seven days a week, with no overtime charges
- We are available 7 AM to 7 PM, seven days a week, with no overtime charges. If you call after 7 PM, our automated system will take your details, and we will book your service for the first available opening the next morning.
- You see your options before anything is approved
- The flat-rate price is written down before work starts, covering labor, parts, materials, code compliance, testing, and cleanup
Our technicians are professionally trained and perform all work under our company's Master Plumbing and HVAC licenses, and the work is backed by the Gold Star Guarantee. You can read
what we publish on pricing and process before you call, or call 516-409-8555 and ask.
Your Neighborhoods. Your Plumbing and HVAC Partner.
We are based on Engineers Drive in Hicksville, so the houses we walk into on an emergency call are houses we already know. We have chased leaks in classic Levittown capes built on slab, worked the steam and hot water systems in older Garden City homes, and pumped out south shore basements from Massapequa through Merrick. Our trucks run east into Farmingdale and across the Suffolk line into Huntington.
The towns we answer emergency calls in most often:
- Hicksville, NY
- Levittown, NY
- Farmingdale, NY
- Massapequa, NY
- Huntington, NY
We run the same calls in Plainview, Garden City, and Merrick, and Huntington is where our western Suffolk coverage starts. If your town is not on this short list, it is very likely on the full one.
Learn More About Our Plumbing and HVAC Services
Questions Homeowners Ask at Midnight
What happens if I call Gold Star Home Service in the middle of the night?
An automated answering system picks up 516-409-8555 at any hour and takes your name, your address, and what is happening, then books the call into the first opening of the morning. No technician is dispatched between 7 PM and 7 AM, so the straight answer is that your call is captured overnight and a truck comes at 7 AM. Nothing waits for Monday.
Is there an emergency plumber working right now in Nassau County?
Gold Star Home Service dispatches technicians who are professionally trained and perform all work under our company's Master Plumbing and HVAC licenses across Nassau County and nearby western Suffolk from 7 AM to 7 PM, seven days a week, with standard rates applying and no overtime charges. We are available 7 AM to 7 PM, seven days a week, with no overtime charges. If you call after 7 PM, our automated system will take your details, and we will book your service for the first available opening the next morning.
Does an emergency call cost more on a weekend?
No. Standard rates apply 7 AM to 7 PM, seven days a week, with no overtime charges. A Saturday evening call during dispatch hours is billed at the same rates as a Tuesday morning one. We are available 7 AM to 7 PM, seven days a week, with no overtime charges. If you call after 7 PM, our automated system will take your details, and we will book your service for the first available opening the next morning.
What should I shut off first when a pipe bursts?
Shut the water off at the main, which is usually on the street side of the basement wall or near the meter. If the leak is at one fixture or at the water heater, the smaller valve right beside it will stop the water without shutting down the whole house. After that, cut power to any room taking water, as long as the electrical panel is safe to reach.
The heat is out and it is freezing. How fast can someone get here?
No heat in freezing weather is the call we move to the front of the day. Inside dispatch hours, 7 AM to 7 PM seven days a week (where standard rates apply with no overtime charges), a technician who is professionally trained and performs all work under our company's Master Plumbing and HVAC licenses goes out the same day from our Hicksville shop. We are available 7 AM to 7 PM, seven days a week, with no overtime charges. If you call after 7 PM, our automated system will take your details, and we will book your service for the first available opening the next morning.
Emergency Service Done Right—With Respect for Your Home
We treat every home like our own—wearing boot covers, using drop cloths, and cleaning up when we’re done. Even in an emergency, we take care to do the job right the first time.
Need Help Now? Call 516-409-8555.
We dispatch across Nassau County and Long Island 7 AM to 7 PM, seven days a week, with standard rates applying and no overtime charges. We are available 7 AM to 7 PM, seven days a week, with no overtime charges. If you call after 7 PM, our automated system will take your details, and we will book your service for the first available opening the next morning. Tell us what is happening and we will tell you when we are coming.